Identity Theft

Identity Theft Prevention Seminars

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Jeff Whitrock, President & CEO of Pioneer Bank

Let your employees, customers, and peers know that you care about protecting their private information.

Schedule an identity theft seminar for your community organization or business at no cost. Presented by Jeff Whitrock, President & CEO of Pioneer Bank, he will provide your group with tips to proactively protect their identity from fraud scams. In addition, he will share common business policies and procedures to implement into your business to help protect your customers’ information and the reputation of your business. As a participant of the seminar, your questions will always be welcome.

Call 1-715-652-2131 for more details.

Password Protection

Strong passwords are an important protection to help you have safer online transactions. Put your passwords to the test. Read our article “How Strong Are Your Passwords”(.doc, 25 KB) to discover how long it takes to hack your passwords and how to prevent it.

Identity Theft Prevention Guide

Download our “Identity Theft” prevention guide for everyday tips to reduce the possibility of someone committing fraud in your good name. If you’re interested in building a good credit record or think your current record has discrepancies, learn how to be proactive in improving your credit record. Also, view a how-to list to obtain a free credit report or credit bureau copy for your own review.

Maybe you know a victim of fraud or identity theft? Learn our 6 things to remember to help a victim cope with his or her experience.

View our “Identity Theft” guide for individuals

In addition , select the “Identity Theft” guide for businesses to gain an insight on policies and procedures that can be implemented to help prevent theft or misuse of your customers’ private information.

View our “Identity Theft” guide for businesses

Take the First Step to Report Fraud

If you are a victim of fraud, call the three credit bureaus and request a “Fraud Alert” on your name and social security number. Any company that checks your credit will know your information was stolen, and they have to contact you by phone to authorize new credit requests.

To report fraud,
Equifax – 1.800.525.6285
Experian (formerly TRW) – 1.800.397.3742
Trans Union – 1.800.680.7289
Social Security Administration (fraud line) – 1.800.269.0271

Reporting Lost or Stolen Cards

Reporting Lost or Stolen Credit Cards
During our regular weekday hours, please call us at 1-800-326-4424 for assistance.

When the bank is closed & on Saturday mornings – you must collect as much of this information as possible, so you can verify your identity and credit card via phone.

  1. Name and address
  2. Social security number (last 4 digits acceptable) or tax id number
  3. Card number, if possible
  4. Receipt with card’s last 4 digits, if possible
  5. Last transaction from card, if possible

Then, to report a lost or stolen credit card, please call 1-800-423-7503.

Reporting Lost or Stolen Debit Cards
During our regular weekday hours, please call us at 1-800-326-4424 for assistance.

When the bank is closed & on Saturday mornings – you must collect as much of this information as possible, so you can verify your identity and debit card via phone.

  1. Name, address and birthdate
  2. Social security number
  3. Pioneer Bank routing number – 075904445
  4. Card number, if possible
  5. Receipt with card’s last 4 digits, if possible
  6. Last transaction from card, if possible

Then, call our Shazam vendor at 1-800-383-8000 to report debit card.

Alert! New Scams

Phishing, mail scams, IRS scams, and credit card scams. . . download our “New Scams” handout to keep up-to-date with the new scams that thieves are using to commit fraud, and learn the top 10 ways personal data is being breached according to the National Association for Bank Security.

View our “New Scams” handout